If you don’t like how things are, change it! You’re not a tree.
-Jim Rohn
There’ll some been bigtime changes in the engine room, and I have some news to share. Shortly.
{ Comments on this entry are closed }
Thoughts on Technology, Photography, Design and Inspiration!
From the category archives:
If you don’t like how things are, change it! You’re not a tree.
-Jim Rohn
There’ll some been bigtime changes in the engine room, and I have some news to share. Shortly.
{ Comments on this entry are closed }
I’ve been working on a slide deck for a presentation that I have to make before the MBA class of a rather credible business school. I’m quite excited about this- I pitch for a living but I’ve never spoken about my startup journey before. The dean has generously given me ‘a hundred and fifty minutes’, and I’ve been told not to wing it. So, I sat down to think about the decisions that landed me here.
Turns out this is a lot harder than I thought it would be. I can’t remember any Eureka moments. I remember writing code and selling software back in high school, I ran a software consulting practice during my engineering undergrad days, and somehow I’ve always been this hallucinogenically optimistic about my destiny as an entrepreneur. I had a bunch of ideas that I wanted to pursue so I was never very interested in the college job fair. I was finding furniture for our office when Adobe was looking for talent on the campus. I could not wait to get out of college for my shot at changing the world. On my own.
The earliest I ever spoke about my wish to be at a startup was in grade 10. I remember we had gone away for leadership training course and we had to answer a formal ‘career-goals’ question, I guess that’s when I first consciously thought about it, I told this girl- very pretty and a year senior to me- that my life’s aim was to build a company that could make a reasonable dent in my universe… I don’t know if she remembers this, I hope she does. Would it make her happy that I’m even attempting to do it?
I was lucky in getting an opportunity to help start QuadLabs. Gaurav is a brilliant hard-knocks entrepreneur who had already tasted both the fruits of victory and the tribulations of failure. That makes him the perfect partner and teacher. Tempered, yet unjaded. A kindred soul, if you like. And how has it worked out?
Well, I’ve loved it thus far.The feverish adrenalin rush of conceiving and executing ideas, meeting unreal deadlines and building products that people love. Sometimes falling, then dusting-off, getting up and then getting hit on the nose again. Yes, we have had our days when noone knew where the next paycheck was coming from, and we’ve had our days where we thought we ruled the world. We’ve been shaken up and euphoric, beaten down and charged up, but we’re still at it, still fighting and still dreaming, and that’s what counts. There is no Gulfstream V. Not yet. But there might be, just around the next corner, the next deal, the next great idea. And that’s why this is all I ever want to do. And for the students hopefully hanging on my every word, or at least awake, I can only offer this. A man’s reach must always exceed his grasp. Or else what’s Heaven for?
Some dreams take longer than others to come true. But they always do, and they’re worth waiting for.
Now, if I could only remember that girl’s name…..
{ Comments on this entry are closed }
As someone still grappling with ‘Binge-install Syndrome’, I find my computers loaded with tons of applications that I rarely use. Wordweb is one such application. I hadn’t noticed it around till the day I saw this-
This is definitely not a generic software licensing prompt where we always go for the least annoying option: Ignore, Later, Don’t Register or Cancel.
The Wordweb free licensing prerequisite stands out- this might well be the most ingenious bit of license copywriting that you’ll ever see. It’s interesting how an innocuous dialog box plays on the user’s principal moral obligation- honesty- to achieve a deeply commercial end.
Contrast this with conventional ’shareware’ agreements that people routinely ignore, circumvent, or under-license without feeling a little badly at the dinner table?
The key difference here is that you’re offered a choice, a measurable context in which you make your decision; you have an option to cheat and keep using the software for free, or to be honest and pay up. It gives you a benchmark to judge yourself. It isn’t ‘did you find it useful?’, it’s ‘did you lie?’, and that’s the big difference: the economic decision is preempted by a morality test.
What choice did I make? Well, I might be average at spellings, but I’m not a software thief!
For fellow entrepreneurs and folks who are curious about software pricing theory, Wordweb is a great example of the Freemium licensing model where a bunch of paying-users subsidize a service for free-riders. I’m told this company makes money which means this unique moral incentive actually works!
Chris Anderson gave a great talk at Startup School 2009 where he argued that free (for some) is indeed a viable pricing model for products and services, particularly those delivered through the internet.
At the heart of the Freemium model is the idea that you offer your base product for free and then build an incentive for users to pay for premium features. Offering a good product for free can attract a large user-base fairly quickly, and from there, it’s not hard to monetize a captive audience that already loves your product. One might imagine that Freemium works only if the material costs of the product are low( typically software, where the cost of delivering and scaling services is reducing every day)- this is incorrect. Look at how gaming consoles are priced, Microsoft and Sony barely break even on the hardware but make a killing selling game titles. Anderson cited his company’s example to make the point: Wired magazine where a small portion of premium-subscribers help the company sustain the service for a vast majority of readers who don’t go for the premium offering.
It’s important to understand why a user might pay for the service:
Clearly, one cannot offer the kitchen sink in the free variant of the service, there have to be some restrictions which are to be applied to develop an incentive for the user to upgrade or go premium.
Far from a mere buzzword, Freemium(the naming credit wrests with Fred Wilson!) model is the big mover, and by far the most interesting pricing model on the internet. This presents endless possibilities for savvy companies to bundle their products in a sweetened wrapping of free, and make a lot of money in the process.
Think about job sites showing teasers to potential (non paying) recruiters and charging per lead, or offering a free posting to non members. This might nicely compliment their generic all-you-can-eat(time limited) database access. I know a lot of ways this access can be, and is, abused. How about helping a small company get started and making some money doing it? It takes away the incentive to cheat, and develops some real goodwill (/love) for your product. And that, we know, goes a long way!
{ Comments on this entry are closed }
Our golf days have an inviolable pattern: I get owned on the first nine holes! Embarrassingly, I’m almost always down by a number in the high single digit territory. Then there’s breakfast, soda and the obligatory fight-back. At close, I’m generally trailing Raza by 5, and poorer by a few balls sacrificed to driver-fade, or waterlogging at the 2nd.
Yesterday was different!
Gaurav and Manav joined in for a slack round, interrupted by conversations that were not centered around the Gaussian copula function. Those two had to leave for meetings after nine, I suspect they decided they were better CEOs than golfers! Because me and Raza are not CEOs ( just brilliant golfers!!), we continued to concentrate on the task at hand.
As we walked up to the eighteenth (par 4), I was back by two. Raza went first and hit a mean driver that went 250-275 yards. A few shots later, the day ended with my pressure putt, a 13 foot downhill shot to hold par. Raza, went two over on the hole and there it was-my Tin Cup moment, we were quits for the day!
Take up golf, it can be humbling. And that, sometimes, is a good thing!
Derived wisdom: If you’re basing your flight option calls on ‘who acquiesces to carry my golf-kit, gratis?’. You’re dangerously close to losing your job.
{Clicking on the pictures magically makes them bigger!!}
{ Comments on this entry are closed }
This post was originally a comment on a link shared by a friend. The original article can be found at The Economist.
Re-posted after a quick fact check/edit for the blog!
I got on a plane, and noticed a priest spread out on his First Class seat. At that point it struck me that I had an opinion on this article.
I reckon our clergyman is an A-list guy in the church hierarchy (I’m assuming, he would know of the commitment to cut carbon emissions at our multi-faith League of Nations party). And yet, he didn’t seem like a very carbon-responsible person; I think Ban Ki-moon should be heartbroken over this, he got played!
In their attempts to stretch their carbon credits, CEO’s would try and fly commercial, sometimes even business! They would try and compensate for irresponsible behaviour by buying credits, etc. Think about it- even our evil all-for-profit businesses are trying to be subtle about their carbon footprint. It’s shocking that on that ultra long-haul Boeing jet, Capitalism comes across looking a bit better than Catholicism in the climate change stakes!
To be fair, I’m convinced that if our A-list priest understood the gravity of climate change problem, he would care. He’d be setting an example by traveling economy and having a lower carbon signature, in line with his other extreme moral instincts, you know, like not getting married!
The ‘glorious system of greed’ understands it’s financial incentive in delaying the ’sinking of Maldives’ better than Deoband’s grasp of it’s moral imperative to act in this matter. This epic-fail is symptomatic of a larger problem of mediocrity that is gnawing at the soul of our religious leadership.
Leveraging our faith infrastructure to spread awareness on an important social cause is a compelling plan, I’m sold on it. However, I wonder if it’s a scalable (/deployable) solution? A system that has consistently pleaded ignorance to it’s social responsibilities, cannot suddenly be considered bankable.
Yes, we have had religious leadership come out and in support of social causes (HIV in middle Africa, female infanticide in India), but their coming out party is almost always a day after the epidemic’s tipping point. We need visionary leadership, not one that is merely reactive.
And then there’s the credibility question:
On most occasions, I have a severe believability problem whenever our faith leadership speaks out on matters other than doctrine- they are often dogmatic, sometimes simply out of their depth. A discredited sales force is definitely not the team you want to go to war with. The power to persuade comes from a deep rooted conviction in the idea you’re trying to sell. If you have no clue how Chlorofluorocarbons work, and you have an agenda that seeks the audience to give up material upside for an abstruse incentive, you’re starting out with a huge disadvantage.
The terminal mediocrity of our religious leaders has left them looking like the masters of a kitschy low-information-signal(often rhetorical issues that are much easier to grasp for folks with average ability) and nothing more. Rakhi Sawant and a majority of our faith leadership suffer from the same problem- they have the megaphone but no-one will believe either when they talk about climate change, or stem cells. The message might be right, but the messenger is broken!
I feel there might be a talent problem at the heart of the credibility conundrum. It might be innocent, below par IQ’s that cause these guys to misread, misguide and misinterpret; their wayward thinking sends mixed signals. Folks who take consequential decisions on climate change are going to base them on a tricky trade off between economic inducements and some of organic chemistry’s ugliest reactions. Smart money says that a vast majority of the religious leadership would not understand either. At today’s skill level, our priests, mullahs and clerics would end up losing a lot of debates, very quickly, when called to defend their(hypothetical) call for action (Big-oil has huge corporate-communication budgets!). It’s possible that a particularly passionate sermon may get factory-hands to demand responsible carbon emissions, but would such a call hold if the factory management has compelling financial incentive to keep polluting. Or would it be better if we focused on bringing about a balance of legislative checks and financial rewards for the folks who run these factories?
I have a plan to fix this (ahem!!). This will take time but I promise you it will give us a good shot chance of fixing the talent (and credibility) problem that cripples us. We can then engage these leaders who, are said to have ‘the largest, widest and deepest reach’.
Madrasas (and most other religious seminaries) have consistently shored up the back-end of the talent pool (my single person mental Gallup Poll results are overwhelmingly supportive of this conclusion). I think there should be a mandatory IQ test for folks who get into these schools, given the respect-capital(and it’s potential use) they have on graduation. Let’s try something with a fancy name- The MAT (Madarsa Aptitude Test), it should be designed to be an extremely annoying exercise (in the interest of fairness, it should be structured exactly like the SATs): let’s have a 4 hour computer adaptive test with 3 sections , 1 on moral science (and how un-cool it is to want to physically hurt other people!), 1 analytical section(puzzles and elementary math) and an open book exam essay: “Why I want to be a priest, and not Mark Zuckerberg?”. I think there’s promise in this thought, making the standardized MAT exam a mandatory prerequisite for all religious seminaries (common entrance exam for all religions, yes!!) would ensure we only get the best, of the rest! It is also a killer business model (/captive market) for ETS?!
This will also help us resolve the issue of the vast constituency of ‘believers’ who do not believe in the theological leadership just because they don’t trust them to be smart enough in some matters. Imagine if religious schools were a meritocratic system? Don’t we believe things that are said based who said them (I’d totally believe Feynman on Quantum Mechanics even if he was kidding!. Much like most of us believed the folks who claimed they had the Large Hadron Collider figured. Appears, they didn’t, and yet we thought they did. They had to, they had all the acronyms going for them SAT/GRE/PhD/CERN?). So let’s get our mullah’s an acronym too and let’s get them all to take an exam. And then they would be set to fight for the right causes. We’re sure to see them fighting harder for IPCC.
I think the religious leadership’s billing as Maldives soul savior is undeserved, it’s a bit like Obama and the Nobel; a compliment given in the hope that they will come good. I say they won’t, not unless they solved a few partial differential equations first.
Al Gore, might actually be Secretary Moon’s man if he’s looking for heroes. That man knows his CFCs. I wish he fought as hard as to be President, we would have had the world’s most passionate advocate for the climate change agenda at the helm of the world’s biggest polluter. That might have been game-changing.
And, we would not have had another ‘President’ Bush, which would have been a spectacular thing for our planet. Only if Gore fought harder. Imagine that?
{ Comments on this entry are closed }
I traveled to San Francisco last week to attend the Y Combinator’s Startup School. The blockbuster lineup of startup superstars was too hard to resist and on balance, the whole thing was well worth a 16hr30min non-stop flight from Dubai . I thought I’d share a couple of thoughts and point you to resources for a condensed dose SUS 2009.
I had wondered about the format of a conference meant exclusively for hackers (Y-Combinator restricts attendance through an application process which has questions like “What tools do you use?”. If your answer goes anywhere near Excel or SalesForce, then you can count yourself out).
‘Winging-it’ was the presentation style du-jour and and Paul Buchheit made that clear before he started. I believe him, here’s a picture of him working on his presentation right before he went on stage.
Buchheit was pithy, brutally honest and generally a lot of fun as he went over his experiences at Google and then at Friendfeed. Buchheit was given good fight for the best speaker stakes by Paul Graham, Mark Zuckerberg, Evan Williams, Biz Stone, Tony Hsieh and Greg McAdoo. Jason Fried was angry, passionate and awesome in equal measure. Mark Anderson was his scholarly self, Mitch Kapor played the sage to the hilt.
What distinguishes SUS from most other conference is its focus on ‘doers’, it is meant almost exclusively for folks who wish to ‘make something people want’, make being the key word. I came away impressed, Startup School is far from being an esoteric ‘hacker-conf’, it’s really ‘build-a-kickass-startup-conf’.
Here are my big three takeaways from the sessions-
There is more than one way to fund your startup.
The subtle sparring between Jason Fried and Greg McAdoo from Sequoia Capital reinforced that thought! As a preference, I like the idea of bootstrapping better(always!). If you truly believe in your idea then it’s always a good option to tighten your belt and last as long as possible without having to take in money from the outside. Getting funded early might make life comfortable but there are potential downsides that one be aware of (Jason did his best to remind the audience of what those risks/disadvantages are!!). The bottom line is that if its a real business, it will make money so control your burn rates and look to last till the day you can get revenue positive. Get an alpha version of your product out, get real users and you would be in a great negotiating position should you then need funds to scale/deploy etc.
There is more than one way to look at employees.
Option 1 is to work towards keeping your best people forever. Tony Hsieh and Zappos try to achieve this through relentless focus on building a ‘happy’ workplace. Happy employees make for happy customers so employees are encouraged to bring their personalities to office. ‘Creating fun and a little weirdness’ is an explicitly stated core value at Zappos, pets are welcome(normal these days?!), and agents can send out flowers to customers if it makes them happy. Signature move is the ‘money test’- Zappos goes out and offers its fresh recruits a $1,000 bribe to turn-down their offer! Hsieh only wants people who love being at Zappos, and he wants them happy.
And there’s the Facebook model. Zuckerberg’s wants Facebook to be known as a place where engineers come to learn the skills needed to build a successful internet venture, sort of a Crotonville for for web startups. It might seem like an audacious value-aspiration but it makes a lot of sense; there is proven positive correlation between such a culture and the productivity of teams working in a decentralized/independent environment. So, if you keep your part of the deal, and work your socks off for Facebook, Mark will not make a face when you leave to pursue an idea that you’re passionate about. In fact, he proposes to promote such a move, and that is a fantastic attitude for a company.
The Bay Area is a great place to base a web startup, Anywhere is great too.
Mitch Kapor built Lotus in Boston, we built ours in New Delhi(!!!) and my favorite ‘other-company’, 37Signals, is all over the place! Conventional wisdom is to be as close to your market as possible, but if you’re a web startup then you can pretty much be anywhere. And, we should really talk about the rents in Delhi?
My Favorite SUS Quotes (attributions are missing on some of these)
SUS Resources
So, attend startup school for great advice, do-it-yourself inspiration and stellar networking. And if you’ve been looking for someone to lead your Bigtable migration, he’ll be there too! Applications open July’10.
I’d tell you about the after-parties, if I remembered!!
Concluding over-generalization: Startup School was epic!
{ Comments on this entry are closed }
If you were a regular traveler to Dubai then you knew that Blingtown had no public transport system to speak of. Emirates would drop you home if you flew Business Class, or you could take a cab- a reasonable fare and an annoying chat later, you’d be home. For everything else, you either rented a car or trusted a friend to do the driving.
Things have changed since 9/9/2009(!!!) and 9 stations of the swanky new Dubai Metro system are now go! Well, I got on a train today, curious as I was of the autopilot trains that are in service, I was not expecting surprises. And, guess what?
Gold Class Cabins!
Yes, Dubai must segregate it’s Zegna wearing folk from the minions. Each train has a ‘Gold Class’ cab, rides cost twice the standard ride. You hang with prettier people but there are no welcome drinks. Possibly the only metro system in the world that has a concierge/conductor on board; you may be asked to produce your ticket if you’re Indian looking or slightly brown in color.
Gender Segregation on feeder buses!
The first three rows on RTA’s feeder buses are meant for ladies and if you had trouble understanding this, Dubai Metro has a curious contraption on board to demarcate the ‘gender line’ of control.
Boys stay behind the boom, that’s the law.
No drivers, really!
The trains are really like most terminal transfer systems you find at airports, just faster. So there’s no driver and you get a great view. I hope they’re not running Windows!
And brilliant signage.
+2 for the neat progress visualization trick!
Footnote: If you’re in Dubai, I recommend you check out www.mydubaimetro.com, Flip Media’s insurgent shot at the RTA. +1, Yousef!
{ Comments on this entry are closed }
Ever lost your best men to the shop next door?
Big News: Bad managers get bad results.
A great manager has voodoo powers; he will keep and inspire his best men, help each guy get a bit better and use his team ably to get to his goals. This is not a post on how to be a great manager, I don’t know enough on the subject to attempt an exhaustive summary. However, I do have an opinion on things one would be, if he were not a good manager.
This is a self-diagnostic cheat-sheet to detect manager-fail.
You’re a bad manager if -
You’re dumb!
Don’t be dumb. If you don’t know enough about the function you’re handling, pass the ball or someone will call your bluff soon.
Your BS detector is broken
You have to be able to see BS from a mile or you’ll never be able to cultivate respect. A boss I can take for a ride is a boss I can’t respect, refer to rule 1.
You’re insecure
Leading a team full of people smarter than you is way better than leading a team full of laggards. Having smart people on your side will make you look great even if you’re not. So lose your fear of someone stealing your thunder, encourage your team, let them lose and they’ll make your life sweeter!
You over-manage
You delegate but you get impatient like a bride. Learn to wait for your turn, let your team come back to you when they have a result or they need help.
You don’t know everything about everything
No part of being a manager means you get to be lazy. Don’t over-manage but be aware and never take your eye off the ball.
You’re not inspirational
An inspired, motivated team generally scores better than the sum of its parts(refer to the motion picture, 300!). A great manager makes his team believe in his goals, he builds coalitions that think collectively and act synchronously.
You inspire people by being very good at the subject matter, caring a lot and trusting others to come good for you. Get these three right and you’ll have a team that punches way over its weight.
You’re a wimp!
Loyalty works both ways and you must pay it back. To earn respect you need to fight for your boys!
You don’t care enough
If you dated in high school you’d appreciate the fairness of - ‘you care, I care. If you don’t, you’re dumped!’
You need to care about you team, and it needs to come through. Or, most of your best people will leave for Google. Working for someone who doesn’t give a damn is no fun, not if there aren’t any free gourmet meals!
You are ‘Staller’
You just can’t get around to saying yes, or no!
You’re a perfectionist
Great! But don’t demand perfection from the untalented, that is just bad strategy.
You can’t pipeline work
Define your objectives and communicate them in a plan that covers your expectations. Have play-by-play task lists for your team, obsess about monitoring progress. Start using Project(if you’re in software) or Basecamp(if you wear jeans to work on Monday).
When you get to manage other people’s time, it’s your responsibility to do a cracking job. Time is perishable and everyone deserves good value for having theirs managed by you!
You’re a dragon lady
You swear, you shout and you think verbal aggression gets work done. The short of it is that it doesn’t; being shouted-at gets people sad and distracted in the short run, it gets them angry, frustrated and de-motivated in the long run. If you need high decibels to get heard then your communication skills could certainly go further. I assure you, calm and considered is always better than loud and disgraceful.
If you’re convinced that the resources at hand can’t execute and can’t be trained, you need to get the folks who can, do that without shouting please!
You lie!
President Obama agrees, “that’s not correct!”
You think you’re Churchill!
Even if you have epic letter-writing skills, never ever, EVER communicate your frustrations or disappointments through email because once you do, you will not have a chance to recant your tirade. If you’re really unlucky, your victim might read it immediately after he brought you flowers, cake and a card with the promise that he’ll work harder.
A better option would be to pull Jr. to the side and talk to him in the hush-room. You may get a chance to balance your outburst and leave an opening for reconciliation. Remember, there is no ‘un-send’ button in Outlook, or Notes!
You’re not Churchill!
Being a great public speaker can cover for an unfair number of flaws in your managerial toolkit. If you can talk like this guy, you can ignore most of this post and you’ll be fine! Learn to respect your adversaries and never forget what the English teacher told you in elementary school, don’t mumble!
You don’t carry cookies in your pocket!
Failure to appreciate sincere effort, irrespective of the outcome causes people to lose heart. Learn to appreciate great work and give lots of compliments. The appreciation-dopamine relationship has always been a linear function! Animal psychologists are certain that even horses understand the nuances of the performance-incentives trade-off.
Don’t stroke your peers on their necks though, its improper and may cause legal problems.
You haven’t read ISBN-978-0671723651, yet!
Dale Carnegie is your new hero. Please get the book here, or walk to a bookstore right now. You’ll be much better for it.
You’re not awesome!
Being awesome is important! If you’re not awesome, you’re mediocre.
{ Comments on this entry are closed }
I love Google Reader. If I was the King of England, I would have considered an en-masse knighthood for the team that integrated Reader with Gears.
That said, any fair analysis of my RSS addiction will show that my usage has tailed-off in an inverse-hockey-stick pattern over the past few months. I suffer from an extreme case “BS Fatigue”; 487 blogs are a lot to keep up with and when most of them are trying to fill you in with the latest and greatest in design inspiration, best practices in strategic planning, game-changing management advice, low-cost ‘lifehacking’, high performance marketing, “web x.0″ to the newest concepts in resource management, your head begins to spin and you can no longer find value in all the information that is pushed in as structured XML.
I had a great conversation over lunch with a friend who equated RSS( and all information attained without having worked for it!) to cheating; he thought all this easy information kept him from having pure experiences anymore, he wants to screw up and then fix things, not do them right the first time, like the guy who did them best. I’m personally more sensible about these things but I see his point: how about not knowing something already?
People who follow Guy Kawasaki on Twitter might relate to this – calling him loud would be rude, but he is in a manner of saying, extremely enthusiastic about telling you everything about everything in the universe. Most of the stuff that Guy and his team tweet about is interesting but the question remains, is it essential?
I’ve decided to conduct a small social experiment: I’m trimming my feeds to topics of non-professional interest and to blogs belonging to personal friends only. I’ll keep it this way for a month and see if I still have cracking stories to tell when we wait for our meetings to start!
I fear my friend might have scarred me for life with his ‘knowledge is cheating’ hypothesis! Do you see his point?!
Confession: I follow Gul Panag (the movie-star?) on Twitter. I don’t know her personally.
{ Comments on this entry are closed }
There have been a few bigtime changes in the engine room, let’s just say that ‘Plan B’ is now go!
Details soon!
{ Comments on this entry are closed }